Guest Service Agent In Canada

Posted in

Super8 By Wyndham Edson

Company Website

Job Type

Full Time


Edson, AB

Description :

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JOB POSITION :Guest Service Agent
SALARY: $13.60 – $13.75 an hour


  • Greeting guests, registering arrivals and departures and assigning them a room
  • Answer telephone calls and take reservations
  • Answer calls and direct them to the appropriate person
  • Manage hotel room availability
  • Always be aware of in house activities and events
  • Follow up with management regarding particular issues
  • Keep track of the list of arrivals
  • Manage the delivery of courier items and confirm who the receiver is before accepting the parcel
  • Take care of mail arrivals for guest and administration
  • Recommend and make reservations for restaurants, tour buses and other local attractions.
  • All other related guest services responsibilities.
  • Assist with other related guests request in a timely and professional manner.Requirements:
  • Excellent customer service and experience
  • Pleasant, courteous, empathetic, fast acting, professional, discreet and friendly
  • Strong communication skills
  • Demonstrate organization and multi-tasking abilities
  • Strong computer knowledge (experience with Opera PMS program an asset)
  • Able to work in a team environment
  • May be asked to work weekdays, weeknights, weekends and Holidays
  • knowledge of Calgary area
  • Hospitality or tourism diploma / degree or equivalent experience an asset
  • Excellent English oral and written. A second language (preferably French) an asset
  • Qualifications:
    • Previous experience in a customer-focused industry
    • Positive attitude and good communication skills
    • Commitment to delivering a high level of customer service
    • Excellent grooming standards
    • Ability to work on your own and as part of a team
    • Competent level of IT proficiency

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Previous experience in cash handling

interested candidates please apply at this link for more updates about the job apply here

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