Guest Service Agent In Canada
Super8 By Wyndham Edson
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JOB POSITION :Guest Service Agent
SALARY: $13.60 – $13.75 an hour
- Greeting guests, registering arrivals and departures and assigning them a room
- Answer telephone calls and take reservations
- Answer calls and direct them to the appropriate person
- Manage hotel room availability
- Always be aware of in house activities and events
- Follow up with management regarding particular issues
- Keep track of the list of arrivals
- Manage the delivery of courier items and confirm who the receiver is before accepting the parcel
- Take care of mail arrivals for guest and administration
- Recommend and make reservations for restaurants, tour buses and other local attractions.
- All other related guest services responsibilities.
- Assist with other related guests request in a timely and professional manner.Requirements:
- Excellent customer service and experience
- Pleasant, courteous, empathetic, fast acting, professional, discreet and friendly
- Strong communication skills
- Demonstrate organization and multi-tasking abilities
- Strong computer knowledge (experience with Opera PMS program an asset)
- Able to work in a team environment
- May be asked to work weekdays, weeknights, weekends and Holidays
- knowledge of Calgary area
- Hospitality or tourism diploma / degree or equivalent experience an asset
- Excellent English oral and written. A second language (preferably French) an asset
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
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